Muskan's Portfolio

July 2025 – Present

Managing BAU (Business-As-Usual) support operations with strict adherence to SLAs, ensuring minimal disruption to critical services
Monitoring infrastructure and microservices via Datadog for real-time anomaly detection and alerting
Handling P1/P2 incident and service request workflows through ServiceNow, with strong emphasis on root cause analysis and resolution documentation
Supporting deployment cycles, participating in pre- and post-deployment validations across Azure and GCP environments
Collaborating closely with DevOps and SRE teams during incident response, rollback scenarios, and continuous service improvement (CSI) efforts
Actively contributing to knowledge base articles and SOPs to streamline support processes and reduce ticket backlog

January - June 2025

Handled BAU (Business-As-Usual) support operations, ensuring adherence to SLAs for issue resolution and system uptime
Monitored infrastructure and application health using Datadog, proactively identifying anomalies and raising incidents
Gained practical exposure to cloud services on Azure and GCP, supporting deployment activities and environment validations
Collaborated with engineering and DevOps teams during incident response, rollback planning, and post-deployment checks

May 2024 - July 2025

Designed and implemented deep learning models (CNN, LSTM, CNN-LSTM) for Ph.D.-level research
Handled data preprocessing, model training, and performance evaluation using metrics like confusion matrix, precision, and recall
Delivered complete experimental results and model documentation used in academic presentations

June – August 2023

Completed training in Java, Python, and PL/SQL with a focus on enterprise-level software development
Gained hands-on experience in backend programming and database fundamentals
Developed professional skills including communication, teamwork, and problem-solving as part of employability training

HELLO, I'M MUSKAN GUJAR